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Exchange Policy by LivingCare VN
You can get in touch with us at livingcarevn@gmail.com to begin an exchange. LivingCare will provide you directions on how and where to return the item after the return request has been approved. Without a confirmed return request, LivingCare will not accept returned goods.
Exchange Policy by LivingCare VN
You can get in touch with us at livingcarevn@gmail.com to begin an exchange. LivingCare will provide you directions on how and where to return the item after the return request has been approved. Without a confirmed return request, LivingCare will not accept returned goods.
The conditions to refund
Types of situations when customers can contact and ask for an exchange (complete box and accessories required):
+ Wrong product delivered to order.
+ The item is damaged, dented, mishandled during shipping, or has a manufacturing fault.
+ The return request must be submitted within 30 days of the order’s successful delivery. After 30 days, depending on each case, there will be a specific solution.
LivingCare will do 1 for 1 exchange for you if it is due to a manufacturer error. Based on the circumstances, we will resolve it in the most appropriate manner after a month.
Cases in which product returns are not accepted
Under the following situations, LivingCare will not accepted product returns:
+ The consumer demands a last-minute adjustment to the goods they ordered.
+ Consumers are not covered for the product return policy at LivingCare (no box, warranty card, missing accessories,…).
+ The product is not defective from the manufacturer and the shipping unit.
+ Damaged goods caused by natural catastrophes (flood, rain, storm, …)
+ Consumers misuse products because they don’t properly read the instructions.
+ The product’s warranty has expired.
+ Products like water filters and shower filters are also not returnable for hygienic and health concerns.”
Feel free to contact the Hotline: 0707904050 or email: livingcarevn@gmail.com.