Privacy Policy by Livingcare Viet Nam

We value your trust in us to use and reveal details about you carefully and responsibly since we are aware that it is important to you. This Privacy Notice describes in detail how Livingcare Viet Nam (collectively “Livingcare”, “We”, “Us”) collects, uses and discloses personal information when accessing or making purchases on the website.

What personal information does Livingcare get about its customers?

We will gather specific data about your device, how you interact with the website, and data required to complete the transaction when you visit the website. In the event that a consumer requires assistance, we might also gather further data.
Any information that can be used to specifically identify an individual is referred to in this privacy statement as “Personal Information,” which includes the data listed below. For further details on the Personal Information we gather and why, see the list below.

Device information

+ Personal Information gathering cases: web browser version, IP address, time zone, cookie information, the websites or items you visit, search phrases, and how you use the site are all examples of personal information.
+ Purpose of collection: the ability to communicate effectively with others. Moreover, the capacity to interact with oneself.
+ Origin of the collection: automatically gathered when you use cookies, log files, web beacons, tags, or pixels to access our site.
+ Publication for commercial gains: will be shared with our processor.

Order information

+ Personal information: name, address verification, delivery address, payment information (credit card numbers, phone numbers, email address).
+ Purpose of collection: to accomplish our contract with you by giving you the goods or services you need, processing your payment data, setting up shipping, and sending you invoices and/or order confirmations. We also need to keep in touch with you, screen our orders for risk or scams, and, in accordance with your preferences, send you information or advertisements about our goods and services.
+ Source of collection: obtained from you.
+ Disclosure of your information: will be shared with our processor.

Information about Customer support

+ Personal information data: additional information required on a case-by-case basis to assist the customer.
+ Purpose of collection: to provide customer service as good as possible.
+ Source of collection: obtained from you.
+ Disclosure by Necessity : provide customer support.

Are children collected information by Livingcare?

Children’s personal data is not something we intentionally collect. Please get in touch with us at the address listed below if you’re a parent or guardian and you think your child may have given us Personal Information and want it deleted.

Sharing your information with third parties

In order to deliver our services and carry out our agreements with you, as previously mentioned, we share your Personal Information with service providers. For instance:
+ Our online store is provided by Shopify. Further information regarding Shopify’s usage of your Personal Information can be found here:
+ We might disclose your Personal Information in order to comply with the regulations and laws in force, to answer to a lawsuit, search warrant, or other legitimate request for information, or in order to defend our rights.
Customers can turn down the ads through social platforms such as Facebook, Google, Bing.

Purpose of using Customer Information

In order to provide our services to you, which include making things available for purchase, accepting payments, delivering and fulfilling orders, and keeping you informed about new goods, services, and deals, we must utilize your personal information.

Legal basic

If you live in the European Economic Area (European Economic Area – EEA), in accordance with the General Data Protection Regulation (General Data Protection Regulation – GDPR), we process your personal data on the following valid bases:
+ Your approve
+ The Site’s compliance with the terms of the agreement you have with it
+ Following our legal obligations
+ To safeguard your important interests
+ To carry out an activity that is done for the benefit of the public
+ To safeguard our just interests, which do not supersede your fundamental freedoms and rights

Storage of your Information

We will keep your Personal Information for our records after you place an order through the Site, unless and until you ask us to delete this information. Please see the “Your rights” section below for further details on your right to erasure.

Making decision automatically

If you live in the EEA, you have the right to object to processing that relies primarily on automated decision-making (including profiling), provided that the processing does not significantly impact you or has a legal effect on you.
We (DO/ DO NOT) use consumer data in completely automated decision-making that has a major impact on the law or other matters.
Limited automated decision-making is used by our merchant Shopify to combat fraud that won’t significantly harm you legally or in any other way.
Services that incorporate automated decision-making components include:
+ IP addresses linked to a temporary denylist for transactions that have repeatedly failed. This denylist lasts for a brief period of time.
+ Credit cards linked to temporarily blacklisted IP addresses are denied access. This denylist lasts for a brief period of time.

Your rights


“If you live in the EEA, you have the right to view the personal data that we have on file for you, transfer it to another service, and request that it be updated, updated, or deleted. To exercise these rights, please get in touch with us using the details provided below.
After being initially processed in Ireland, your personal information will be sent outside of Europe for storage and additional processing, including to Canada and the US. See Shopify’s GDPR Whitepaper for further details on how data transfers compile with the GDPR:”


“If you live in California, you have the “”Right to Know”” (also known as the “”Right to Access””), which also gives you the option to move your Personal Information to another provider and request that it be updated, updated, or deleted. To exercise these rights, please get in touch with us using the details provided below.
Please get in touch with us at the number provided below if you want to appoint an authorized agent to submit these requests on your behalf.”


“When you visit our Site, a cookie is a little file of information that is downloaded to your computer or other device. In addition to functional cookies, we also utilize performance cookies, advertising cookies, social media cookies, and content cookies.
By enabling the website to remember your actions and preferences, cookies improve your surfing experience (such as login and region selection). This means that each time you visit the website or navigate between pages, you won’t need to enter this information again.”

“Cookies also reveal information about how visitors use the website, such as whether they are returning visitors or first-timers. To enhance your visit to our website and to deliver the services we offer, we utilize the following cookies:

+ Cookies are necessary for the store’s functionality.

+ Report and analytics”

“Whether a cookie is “”permanent”” or “”session,”” it will stay on your computer or mobile device for a different amount of time. Persistent cookies remain in place until they expire or are erased, while session cookies are only active while you are surfing. The majority of the cookies we employ are persistent, with an expiration date that varies from 30 minutes to 2 years after they are downloaded to your device.
Cookies can be managed and controlled in a number of ways. Please be aware that disabling cookies may make some elements of our website inaccessible and may have a negative impact on how you use it.”

The majority of browsers accept cookies by default, but you can change this behavior using your browser’s options, which are frequently located in the “Tools” or “Preferences” menu. The help section of your browser or websites can provide more details on how to change your browser’s settings or how to block, manage, or filter cookies as

Please keep in mind that disabling cookies could not totally stop us from sharing your information with third parties, such as our advertising partners. Please adhere to the guidelines in the aforementioned “Behavioural Advertising” section if you want to exercise your rights or opt-out of specific uses of your information by these parties.

No tracking

We do not change our data collection and usage methods when we detect a “No tracking” signal from your browser because there is no industry-wide consensus on how to respond to such signals.

Change in Privacy Policy

We might occasionally update this privacy statement to reflect, for instance, adjustments to our procedures or for other operational, legal, or regulatory reasons.

Contact us

If you would like to know more about Privacy Policy, or any questions, concerns at any time about our service, policies. Please contact us via email or 255 Nam Ky Khoi Nghia, 14 Ward, District 14, HCMC.